Visas and entry
Entry rules for Laos change regularly and differ by nationality, so we do not publish a fixed visa fee. Send us the passport nationality of your group and we will confirm the current requirement, the documents needed and the lead time before you quote.
As a rule, ask clients to travel on a passport valid for at least six months beyond the return date, with two blank pages, and to carry confirmed onward tickets and hotel vouchers.
Visa fees, insurance and international air tickets are not included in our package rates unless the itinerary states otherwise.
Payment terms
- After a package request is confirmed, 50% of the tour cost is payable immediately so that hotels, transport and activities can be blocked.
- The balance is due 7 days before arrival.
- All payments must be advised by email with the transaction details attached.
- Payment terms can change at the time of booking depending on hotel policy and high-season conditions.
Cancellation policy
- Cancellations are accepted by email only.
- 45 days or more before arrival — no charge.
- 45 to 30 days before arrival — 25% of the tour cost.
- 30 to 15 days before arrival — 50% of the tour cost.
- 15 to 10 days before arrival — 75% of the tour cost.
- Less than 10 days before arrival — 100% of the tour cost.
- Hotel policy and high-season blackout dates can override this scale; the exact terms are confirmed with each quotation.
What your clients should know
A short briefing before departure prevents most of the awkward moments our guides deal with on the ground.
- The morning alms-giving in Luang Prabang is a religious rite, not a photo opportunity: stand back, stay silent, and do not use flash.
- Cover shoulders and knees at temples; women should not touch monks or hand items to them directly.
- Laos runs at a slower pace than its neighbours — build buffer time into transfers and do not over-programme a day.
- Remove shoes before entering temple halls and homes.
- Never touch anyone on the head, including children.
Operational notes
- Road journeys in northern Laos are mountainous and slower than the distance suggests.
- Some rural stretches have limited card acceptance; carry cash for the day.
Frequently asked questions
When do you need final rooming lists?
Seven days before arrival, together with the balance payment. Earlier is better in high season, when hotels release blocked rooms quickly.
Are your rates net or commissionable?
We quote net B2B rates to agents. You set your own selling price and keep the margin.
Can you handle special meal requirements?
Yes. Indian vegetarian, Jain and halal meals are arranged in all our destinations with advance notice; tell us at the time of booking rather than on arrival.
What happens if a domestic flight is cancelled?
Our local office reworks the ground services around the new schedule and tells you immediately. Airline charges are passed on at cost; we do not add a handling fee.
Do you provide 24-hour support during the tour?
Yes. Every file is handed over with an on-ground contact who is reachable throughout the trip.