Visas and entry
Entry rules for Cambodia change regularly and differ by nationality, so we do not publish a fixed visa fee. Send us the passport nationality of your group and we will confirm the current requirement, the documents needed and the lead time before you quote.
As a rule, ask clients to travel on a passport valid for at least six months beyond the return date, with two blank pages, and to carry confirmed onward tickets and hotel vouchers.
Visa fees, insurance and international air tickets are not included in our package rates unless the itinerary states otherwise.
Payment terms
- After a package request is confirmed, 50% of the tour cost is payable immediately so that hotels, transport and activities can be blocked.
- The balance is due 7 days before arrival.
- All payments must be advised by email with the transaction details attached.
- Payment terms can change at the time of booking depending on hotel policy and high-season conditions.
Cancellation policy
- Cancellations are accepted by email only.
- 45 days or more before arrival — no charge.
- 45 to 30 days before arrival — 25% of the tour cost.
- 30 to 15 days before arrival — 50% of the tour cost.
- 15 to 10 days before arrival — 75% of the tour cost.
- Less than 10 days before arrival — 100% of the tour cost.
- Hotel policy and high-season blackout dates can override this scale; the exact terms are confirmed with each quotation.
What your clients should know
A short briefing before departure prevents most of the awkward moments our guides deal with on the ground.
- Angkor is a living religious site: shoulders and knees must be covered to enter the upper level of Angkor Wat.
- Never touch a monk, climb on carvings, or use drones over the temple park without a permit.
- Ask before photographing people, especially monks and children.
- Keep small US dollar notes; USD circulates alongside riel and change is often given in riel.
- Do not buy antiques or stone fragments — export is illegal.
Operational notes
- The Angkor pass is issued in the visitor's name with a photograph and is checked at every temple.
- Sunrise at Angkor Wat means a 04:45 departure; brief your clients so the early start is not a surprise.
Frequently asked questions
When do you need final rooming lists?
Seven days before arrival, together with the balance payment. Earlier is better in high season, when hotels release blocked rooms quickly.
Are your rates net or commissionable?
We quote net B2B rates to agents. You set your own selling price and keep the margin.
Can you handle special meal requirements?
Yes. Indian vegetarian, Jain and halal meals are arranged in all our destinations with advance notice; tell us at the time of booking rather than on arrival.
What happens if a domestic flight is cancelled?
Our local office reworks the ground services around the new schedule and tells you immediately. Airline charges are passed on at cost; we do not add a handling fee.
Do you provide 24-hour support during the tour?
Yes. Every file is handed over with an on-ground contact who is reachable throughout the trip.